Frequently Asked Questions
Everything you need to know about your luxury fashion journey with Collector's Cage.
How do you guarantee the authenticity of your items?
Every item at Collector's Cage undergoes a rigorous multi-step authentication process by our in-house experts. We stand by our products with a 100% authenticity guarantee or your money back.
What is the condition of the vintage pieces?
We use a standardized grading system ranging from 'Fair' to 'Pristine'. Detailed descriptions and high-resolution photos are provided for every item to ensure you know exactly what to expect.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window for all items. The security tag must remain attached and the item must be in the same condition as when it was received to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Affirm.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.